Frequently Asked Questions
The entire Powers team is here to be of service to your and your pet. If you have a question, concern or comment, simply let us know.
In the meantime, here are some answers to frequently asked questions that we hope you’ll find helpful:
Without an established doctor/patient-client relationship, and without doing a physical exam, there are legal limits to how much advice we can give over the phone. But we’ll do our best to guide you as to whether your pet should be seen on an emergency basis, or if it can wait until your pet can be seen by your regular veterinarian.
You and your pet. If it’s your first to Powers Pet Emergency and Specialty, it’s helpful if you also bring a completed new patient form so you don’t have to spend time filling it out when you’re here. Your veterinarian may also give you diagnostic test results to bring with you as well. Any medication your pet is currently taking should be brought in with the original packaging and dosing information.
Our experienced emergency veterinarian(s) will recommend a treatment plan tailored to your pet’s specific health needs. When the veterinarian discusses your pet's care with you, they will also talk about the cost of that care. We do our best to work within the budget you establish. Payment is due at the time of service.
When you and the doctor agree on a treatment plan, a deposit will be required. Once care is completed, any balance due is payable upon discharge.
At Powers, we accept the following forms of payment:
- All major credit cards (MasterCard, Visa, American Express, Discover)
- Cash and local check
- CareCredit (a healthcare credit card)
- VetBilling (a third party payment plan)
- We are proud to extend discounts to the military and first responders with valid ID
We also accept most pet health insurance plans. We’ve listed several of them on our Resources page.
We understand that veterinary care can be an unexpected expense. If paying for care is a hardship, we recommend that you look into Harley’s Hope Foundation and PetAid Colorado, organizations that help financially strapped pet parents deal with major veterinary costs. And please let our team know of your limitations. We’ll do our very best to provide care commensurate with the resources available. Visit our Resources page for contact information.
If you want to have your pet cremated, Powers provides this service. We also will make an ink paw print of your beloved pet’s paw at no charge. You may also bury your pet on your private property.
Always contact the Humane Society of Pikes Peak Region at (719) 473-1741. If you’ve found a lost pet outside of the Humane Society’s regular business hours, you can bring the animal to our facility to hold until the Humane Society can pick it up, since we’re open 24/7.
Contact the Wild Forever Foundation at 475-Wild.